What’s a T and an R? It’s the type of person you are, either transactional or relational. Let me explain. We all encounter transactions every day. Small transactions such as going to a store, scheduling an appointment with a doctor, and many others. These could be occasional and typically last for one transaction or one […]

I thought we would do something different today. I spent the day at the New England Regional ASTD Chapters Conference. What a great day of networking and learning. I want to thank all the volunteers and organizers. It was really a great event. I am sure some of those topics will be brought up during […]

Leadership can be defined as the process of influencing others. It is about moving people emotionally, it is about gaining an understanding and agreement about what needs to be done and how to do it effectively. It is about facilitating efforts to accomplish the shared objectives, but it is also about more than that. It […]

How important is communication? Very important you say. Here are some better questions; do you watch the words or phrases you use? Are you aware of the words and phrases you use and the order in which you use them? Maybe? Sometimes? How about in the heat of the moment? Let’s look at a couple […]

As I watch the coverage of the bomb blasts at the Boston Marathon, it struck me as surreal. I have been right where the bombs detonated hundreds of times in fact as late as this past Saturday. We went to watch them set up Copley Square for the race. As I am watching the coverage, […]