Photo Courtesy of Shutterstock.com/IvelinRadkov
Here are 4 steps to take in order to transform performance in the workplace. Actually, you can use these steps in anything you are trying to change. They are simple, straightforward, and they work.
1. Assess
Evaluate the current situation. Do a thorough analysis of what is currently happening. Be careful not to over analyze. How many times have you gotten stuck because of analysis paralyses? Set out with a specific goal in mind so you look at the right information. Nothing worse than spending time working through data that later turn out to be unrelated or useless to what you are evaluating.
2. Decide on the Intervention
Once you have the evaluation complete, decide on what type of intervention you can create or offer to rectify the situation. Think this one through. This can be a trick question. It’s really easy to say let’s train the staff on this or that. As many of you know, your clients will automatically go to that. How many times have you heard, we have a problem, they need training. Bull-own-y! It may be a communication, training, process, value, or even culture that’s in the way. Be creative on fixing the issue. Don’t fall for the same fixes. Remember Einstein’s definition of crazy, doing the same thing over and over and expecting a different result.
3. Implementation
Implement the solution you came up with. Get buy in, plan it out, test it, and roll it out. Watch the implementation carefully to make sure you are getting the results you thought you would. Otherwise, hold off on it, and go back to step 1 again.
4. Evaluation
Conduct a thorough evaluation of each step and especially the results. Did you meet the goals you set? Did you meet the client’s expectations and needs? Is the data moving in the direction you had thought it would? What type of evaluation tools are you going to use. Kirkpatrick levels 1-4, ROI, or Cost Benefit Analysis? Decide which measurements make the most sense for your project.
Of course, I just made this sound really simple but you get the idea of the high level steps needed to begin thinking about transformations in the workplace.
What do you think?
Leave a Reply